REFUND AND RETURNS POLICY

Thank you for shopping with us. Please review our policy regarding returns and refunds below.

OVERVIEW

All Sales Are Final. We do not offer returns, exchanges, or refunds for any goods or services once a purchase is completed. By making a purchase on our website, you agree to these terms.

EXCEPTIONS

We only address issues related to damaged or incorrect items:

Damaged or Incorrect Items: If you receive an item that is defective or different from what you ordered, please contact us within [Number] days of delivery.
Requirements: To discuss a resolution, we require proof of purchase and clear evidence (photos/videos) of the issue.
Cancellations: Orders cannot be canceled or modified once they have been processed for shipping.

EXCHANGES

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, please send us an email at info@stayoffcollection.com.

SHIPPING

In the event that an exchange for a damaged item is approved:

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

NEED HELP?

If you have any questions concerning our return policy, please reach out to us at:

Email: info@stayoffcollection.com
Whatsapp: +234 912 488 2548
Instagram: @stay_off_collection